Thank you for choosing Fincharge Technologies Limited, we take pride in delivering high-quality products and services to our customers. If you are not entirely satisfied with your purchase, we’re here to help.
Refund Eligibility
- Software Products: You may be eligible for a refund within 30 calendar days of the product’s original purchase. To be eligible for a refund, your request must be submitted with a valid reason for dissatisfaction, such as technical issues that our support team cannot resolve.
- Hardware Products: Hardware purchases are eligible for a refund within 14 calendar days of delivery. The product must be in its original packaging and resalable condition to qualify for a refund.
- Services: Refunds for services are assessed on a case-by-case basis. Please get in touch with our customer support team at [contact email or phone] to discuss any issues or concerns.
Refund Process
To request a refund, please follow these steps:
- Contact Customer Support: Before initiating a refund, we encourage you to contact our customer support team. Many issues can be resolved quickly without the need for a refund.
- Provide Details: When contacting us for a refund, please provide your order number, the product or service purchased, and the reason for your request.
Review by our Team: Our team will review your request and may ask for additional information if needed.
Refund Approval: If your refund is approved, we will process it within 7 business days. The refund will be issued to the original payment method used during the purchase.
Exceptions
Please note that certain conditions may apply to our refund policy:
- Shipping charges are non-refundable, except in cases where we have made an error.
- Refunds for software products are only applicable if you have used the product within the trial period, as stated in the product description.
- Customised or personalised products/services may only be eligible for refunds if there is a manufacturing defect or error on our part.
Contact Us
If you have any questions about our refund policy, please get in touch with us at info@finchargetechnologies.com. Our customer support team is available to help you and address any concerns.
Changes to This Policy
Fincharge Technologies Limited reserves the right to modify or update this refund policy at any time without prior notice. Changes to the policy will be effective immediately upon posting to our website.